Terms & Conditions
Last Updated: January 12, 2025
1. Acceptance of Terms
By accessing or using the services of Cookie's Nails, including our website, booking appointments, or receiving communications, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. SMS Messaging Terms
2.1 Program Description
Program Name: Cookie's Nails SMS Alerts
By providing your mobile phone number and opting in to receive text messages from Cookie's Nails, you consent to receive automated SMS messages including:
- Appointment confirmations and reminders
- Schedule changes or cancellation notifications
- Service updates and important announcements
- Occasional promotional offers and special deals
- Requests for feedback and reviews
2.2 How to Opt Out
You can cancel the SMS service at any time by texting "STOP" to any text message you receive from Cookie's Nails. After you send the message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to opt back in, simply text "START" or contact us directly.
2.3 How to Get Help
For help or support with SMS messages, text "HELP" to any message from us, or contact us at:
- Email: info@cookiesnails.com
- Phone: (347) 768-7132
2.4 Message Frequency
Message frequency varies depending on your appointment schedule and promotional campaigns. You may receive approximately 2-8 messages per month, which may include appointment reminders and occasional promotional offers.
2.5 Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will vary based on your interactions with our services. If you have any questions about your text plan or data plan, contact your wireless provider.
2.6 Supported Carriers
Our SMS service is supported by all major U.S. mobile carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Please check with your carrier for specific compatibility.
2.7 Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to your carrier's network availability and may be affected by factors outside our control, including network congestion, technical issues, or device compatibility.
2.8 Privacy and Data Use
We respect your privacy. We will not share your mobile phone number or SMS opt-in consent with third parties for their marketing purposes. For more details on how we collect, use, and protect your information, please review our Privacy Policy.
3. Appointment Booking and Cancellation
3.1 Booking Policy
Appointments can be made online, by phone, or via text message. Appointment confirmation is subject to availability and will be confirmed by Cookie's Nails.
3.2 Cancellation Policy
Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
3.3 Late Arrivals
If you arrive more than 15 minutes late for your appointment, we reserve the right to shorten your service time or reschedule your appointment to accommodate other clients.
3.4 No-Show Policy
Clients who fail to show up for their appointments without prior notice may be subject to a no-show fee and may be required to provide payment information for future bookings.
4. Payment Terms
Payment is due at the time of service. We accept cash, credit cards, debit cards, and digital payment methods. Prices are subject to change without notice. Gratuity is appreciated but not required.
5. Service Disclaimer
While we strive to provide excellent nail care services, individual results may vary. We are not responsible for allergic reactions to products unless you have informed us of known allergies prior to service. If you have any concerns about product ingredients, please ask before your service begins.
6. Health and Safety
Please inform us of any health conditions, allergies, or sensitivities before your appointment. We reserve the right to refuse service if we believe providing the service could pose a health risk to you or our staff.
7. Limitation of Liability
Cookie's Nails shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or inability to use our services. Our total liability to you for any damages shall not exceed the amount you paid for the specific service in question.
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Cookie's Nails and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Photography and Social Media
We may photograph your completed nail services for promotional purposes on our website and social media. By receiving our services, you consent to such use unless you explicitly opt out by informing us before your service.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Cookie's Nails
133-45 Roosevelt Ave
Flushing, NY 11354
Email: info@cookiesnails.com
Phone: (347) 768-7132
By using Cookie's Nails services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.