Privacy Policy
Last Updated: January 12, 2025
Introduction
At Cookie's Nails, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or interact with our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and mailing address when you book appointments or contact us
- Booking Information: Appointment preferences, service selections, and booking history
- Communication Data: Messages, feedback, and inquiries you send to us
- Marketing Preferences: Your consent to receive promotional communications and SMS messages
How We Collect Information
We collect information through:
- Online booking forms and appointment scheduling systems
- Contact forms and email communications
- Phone calls and text message conversations
- Newsletter and SMS marketing opt-in forms
- Social media interactions
How We Use Your Information
We use your information to:
- Process and manage your appointments
- Send appointment confirmations, reminders, and updates
- Respond to your inquiries and provide customer support
- Send marketing communications about our services, promotions, and updates (with your consent)
- Improve our services and website experience
- Comply with legal obligations and protect our rights
SMS Messaging and Mobile Information
Important Notice Regarding SMS Marketing:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you provide your mobile phone number and consent to receive SMS messages from Cookie's Nails:
- We will send appointment reminders, confirmations, and occasional promotional messages about our services
- Message frequency varies based on your appointment schedule and promotional campaigns
- Message and data rates may apply depending on your mobile carrier plan
- You can opt out at any time by replying STOP to any SMS message from us
- For help or support, reply HELP or contact us at info@cookiesnails.com or (347) 768-7132
- Your mobile number and opt-in consent will never be sold or shared with third parties
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted service providers who assist us in operating our business (e.g., booking platforms, payment processors) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or legal process
- Business Protection: To protect the rights, property, and safety of Cookie's Nails, our clients, or others
We explicitly do not share mobile phone numbers, text messaging opt-in data, or consent information with any third parties for marketing or promotional purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
- Withdrawal: Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at info@cookiesnails.com or (347) 768-7132.
How to Unsubscribe from Communications
- SMS Messages: Reply STOP to any text message from us
- Email: Click the "Unsubscribe" link at the bottom of any marketing email
- Direct Contact: Email info@cookiesnails.com or call (347) 768-7132 with your request
Note: Even if you opt out of marketing communications, we may still send you transactional messages related to your appointments and service inquiries.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cookie's Nails
133-45 Roosevelt Ave
Flushing, NY 11354
Email: info@cookiesnails.com
Phone: (347) 768-7132